Consumer Policies
Read how order approval, delivery and refunds work, and who may buy our research products.
Who may order
Purchasers must be at least 21 years old, have legal capacity to contract, and be qualified and authorized to purchase and handle laboratory research products, either on behalf of a legitimate research organization or as an independent laboratory researcher with suitable facilities and training. We may refuse or cancel orders that appear fraudulent, unlawful, intended for prohibited use, or inconsistent with our research-only requirements.
Research Use Only
All products are supplied solely for controlled in-vitro laboratory, analytical, or scientific research. They are not medicines, food, cosmetics, supplements, or veterinary products. Human or animal administration, injection, ingestion, inhalation, topical use, diagnostic use, and therapeutic use are prohibited.
Website content, product descriptions, testing results, and support communications are research-reference information only and are not medical or clinical advice.
Orders and payment
Prices are stated in Philippine pesos. Submitting checkout creates an order request that remains pending until product availability, order details, research qualification, and payment are verified. Submission does not guarantee acceptance or fulfillment. Payment must be confirmed before dispatch. We may correct genuine pricing or inventory errors and will refund an order we cannot fulfill.
Shipping and delivery
See our full Shipping & Delivery guide →
We deliver within the Philippines only. Same-day NCR service is available Monday–Friday when payment is sent before 12 noon PHT, subject to courier availability, traffic and weather. Later orders ship the next business day; weekend orders ship Monday or the next business day when Monday is a holiday.
Customers must provide a complete address, active telephone number, recipient name, and any access instructions. Delivery dates are estimates and may be affected by traffic, weather, carrier capacity, holidays, and events outside our reasonable control.
Returns, damage, and incorrect orders
Report a damaged, missing, incorrect, defective, or undelivered order within 72 hours of delivery and include the order number plus an unboxing video: one continuous recording of opening the parcel, starting with it sealed and its shipping label in view. After verification, we will provide the replacement, refund, or other remedy required by applicable Philippine law. Do not send a product back without written instructions.
Refund policy
Unopened, unaltered vials can be returned within 30 days of delivery for full store credit, or a GCash refund minus a 30% restocking fee. Contact us before sending anything. Return shipping is paid by the buyer unless the return is due to our error.
Responsibility and applicable law
Purchasers are responsible for lawful procurement, secure storage, appropriate laboratory controls, handling, recordkeeping, and disposal. To the extent permitted by law, Morris Peppy is not responsible for harm or loss caused by prohibited use, unlawful transfer, improper handling or storage, customer-supplied address errors, or other misuse.
These policies are governed by the laws of the Republic of the Philippines. Nothing here removes a consumer right or remedy that cannot legally be waived.
Need help with an order?
Email support@morrispeppy.com or message us on Telegram, and include your order number.